7wg | Responsible Gaming — Play Safe, Stay in Control

What Is Responsible Play?

Responsible gaming means participating on an online casino or betting platform in a way that keeps it purely recreational at all times. 7wg believes gaming should be an enjoyable experience — never a source of financial stress or emotional hardship.

Many people in Bangladesh choose online gaming for entertainment. However, gaming habits can sometimes spiral out of control. The core goal of responsible gaming is to identify these risks early and take the necessary steps.

At 7wg, responsible play is more than a policy — it sits at the heart of every decision we make. We are committed to creating an environment where you can enjoy yourself safely, set your own limits, and get help whenever you need it.

Keep in mind: Gaming should be fun. The moment it starts feeling less enjoyable or more stressful, that is your signal to set some limits.

7wg's Responsible Gaming Principles

7wg places the highest priority on the well-being and safety of its members. To ensure responsible gaming on our platform, we follow these core principles:

Entertainment only: We present gaming as a recreational activity. We never promote it as a guaranteed way to earn income.
Transparency: Stats, odds, and terms for every game are made fully transparent. No hidden information.
User Empowerment: You have full freedom to set your own gaming limits. Deposit, wagering, and loss limits are entirely yours to decide.
Active Monitoring: Our system automatically identifies signs of risky behaviour and reaches out to you when needed.
Age Verification: Opening an account or playing is strictly prohibited for anyone under 18. This is rigorously enforced through our KYC verification process.
Confidential Support: If you are struggling, you can seek help without fear of judgment. Our support team maintains complete confidentiality.

Safety Tools & Features

7wg has developed a range of effective protection tools for its members. All of these can be managed directly from your account:

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Deposit Limit

You can set your own daily, weekly, or monthly maximum deposit amount. Decreases take effect immediately; increases require a 7-day waiting period.

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Setting a Loss Limit

Decide in advance how much you are willing to lose within a given period. Once you reach that limit, you will not be able to place any further bets.

⏰

Session Time Limits

Set how long you want to play in a single session. Once the time is up, the system will automatically log you out.

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Cooling-Off Period

Temporarily lock your account for anywhere between 24 hours and up to 6 weeks. No logins or bets are possible during this period.

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Self-Exclusion

Exclude yourself from the platform for anywhere between 6 months and permanently. No promotional communications will be sent to you during this time.

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View Gaming History

You can view your full betting and transaction history at any time — for complete transparency.

To use these tools, go to your account settings or contact the support team directly.

Warning Signs of Problematic Gaming

Problematic gaming usually develops gradually. The signs below should be taken seriously if they appear:

Financial Warning Signs

Borrowing money to bet
Depleting savings
Chasing losses with more bets
Struggling to pay bills

Psychological Signs

Inability to Stop Gaming
Anxiety or Irritability
Lying About Gaming
Hiding it from family

Time-Related Signs

Sleep Disruption
Difficulty Focusing on Work or Studies
Playing longer than planned
Unable to Stay Away from Gaming

Social Signs

Withdrawing from friends and family
Gaming-Related Relationship Problems
Losing interest in hobbies and other activities
Problems at Work

If you notice even one of these signs in yourself, do not delay — contact 7wg support or use the self-exclusion tool right away.

Check Yourself — Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "Yes" to 3 or more, it may be time to seek help.

1

Do you sometimes spend more money or time gaming than you planned?

2

Do you chase your losses by placing more bets?

3

Have you had arguments with family or friends over your gaming?

4

Have you lied to hide your gaming activity?

5

Have you borrowed or obtained money from someone in order to game?

6

Have you tried to stop gaming but been unable to?

7

Do you feel anxious or irritable when you are unable to game?

8

Are you prioritising gaming over work, family, or your health?

3 or more "Yes" answers? This is a concern. Please read the support section below and take action today.

Protection of Minors

Anyone under 18 is strictly prohibited from participating on 7wg. We have put a number of strong measures in place to enforce this:

Mandatory KYC: Age is verified at registration. Accounts will not be activated without confirmation of age via national ID or passport.
Ban on False Information: Registering with a false age will result in permanent account closure and forfeiture of any deposited funds.
Parental Controls: If you have any suspicions, contact our support team right away. We will act quickly.
Device Filters: We recommend using browser-based filters to prevent minors from accessing the site on family devices.

For Parents: If you suspect your child is using 7wg, contact our support team immediately. We will handle the matter quickly and confidentially.

Help & Advice

Breaking free from problematic gaming is not easy, but you don't have to do it alone. 7wg and a number of external organizations are ready to support you.

7wg Support Team: Contact our 24/7 live chat support. All responsible gaming requests are handled with full confidentiality.
Self-Exclusion Request: Once notified via support, your account will be suspended or permanently closed within 24 hours.
Professional advice: Speak with a mental health professional or counselor. Gaming addiction is a recognized mental health condition and is treatable.
Family support: Let trusted family members or friends know. Their support plays a major role in recovery.

Asking for Help Is Not a Weakness — That takes courage. 7wg is here for you.

Frequently Asked Questions

Yes. Any balance remaining in your account at the time of self-exclusion can be withdrawn by following the standard process. However, no new deposits or bets are permitted during the self-exclusion period. Contact our support team for more details.

Reducing your limit takes effect immediately. However, increasing a limit requires a waiting period of 7 business days. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

A cooling-off period is a temporary break lasting between 24 hours and 6 weeks. Your account reactivates automatically once it expires. Self-exclusion is a longer-term or permanent solution — from a minimum of 6 months up to permanent — and does not reactivate on its own when the period ends.

Not directly, as the account holder's identity must be verified. However, family members can contact support to raise concerns. Our team will assess the situation and take the necessary action.

Yes, completely free. Deposit limits, loss limits, session time controls, cooling-off periods, and self-exclusion — all of these tools are available to 7wg members at no cost.

Yes. The World Health Organization (WHO) recognizes gaming addiction as a legitimate mental health condition. With the right professional support and personal commitment, full recovery is absolutely possible.

7wg Responsible Play — Our Commitment to Safe Gaming

Table of Contents

7wg's Responsible Gaming Commitment

Enjoy Gaming in a Safe Environment

7wg Responsible Play — Our Commitment to Safe Gaming

Table of Contents

Will I get my deposited funds back if I self-exclude?

How long does it take to increase a deposit limit after lowering it?

What is the difference between a cooling-off period and self-exclusion?

Can a family member request self-exclusion on my behalf?

Are the responsible gaming tools free to use?

Is gaming addiction really treatable?

7wg's Responsible Gaming Commitment

Enjoy Gaming in a Safe Environment